Free Support is available 24x7x365 from on-site cloud hosting experts
- Response times are guaranteed by our Service Level Agreement
- Our Columbus, Ohio-based certified experts are available 24 hours a day, 365 days a year
Call Us Anytime:
1-877-HUB-4-EDI (1-877-482-4334)
info@edisourcing.com
Technical Support
EDI Sourcing's certified Cloud Computing Experts provide the following free services and support:
Operating Systems
- Troubleshooting Initial Configurations
- Change Hostname
- Add/Edit DNS Zones/Records on EDIS DNS Servers
- DNS/WHOIS Migration Consulting
- Configure Additional IP Addresses on NIC
- Assist Users with the EDIS UI
Hardware and Network
- All hardware and network problems are fixed free of charge
Web-Based Control Panel Access Including:
- Deploy and Delete Servers, Databases, and Load Balancing
- Start, Stop and Restart Servers
- Add, Delete and Configure Private and Public IP Addresses
- View Your Available Bandwidth, Billing Information, and Server RAM Hours
- Order Additional IP Addresses
- Update Account Information, User Roles and Passwords
- Create and Manage Online Support Cases
EDIS Service Teams
Your Dedicated Team of Cloud and Hybrid Hosting Experts
EDIS's Dedicated Service Teams, are the latest addition to our award winning Customer Service and Support organization. These Dedicated Service Teams greatly enhance your customer relationship with EDIS by providing you direct access to the same team of specialists who have deep knowledge of your account, business, network and technical requirements.
Your Dedicated Service Team
What you Get:
Access—whenever you need it—to the same account manager, data center technician, and support, billing, and network specialists, who know your account and business needs
Focused support from experts who are familiar with your cloud computing infrastructure
Faster responses and quicker resolutions for your support cases to keep your cloud network --- and your business --- running as smoothly as possible
An unparalleled support experience from a company that puts you in front of everything else.
Your service team will address your needs proactively each time you contact EDIS. Our intent is to keep you in touch with the same group of specialists, allowing for an increasingly familiar and productive service and support experience.
Best of all.. this premium service is available to you from day one at no cost!